Services
SERVICES
For more information or to schedule any of the below services, please contact our office by phone: 330-672-2219, or email facultystaffombuds@kent.edu.
Individual Consultation
This is an informal visit with the Ombuds to discuss the details of your situation, get information and/or referrals, and consider possible next steps.
Conflict Coaching/Skill Development
The Ombuds is available to assist individuals with improving skills to handle conflict and difficult conversations in a constructive way. This may include help with a specific situation or general skill development.
Team Consultation
The Ombuds can provide team consultation to assist teams or departments to improve communication and cooperation among team members.
Community Agreement Development
One type of team consultation that the Ombuds provides is development of a community agreement. This agreement helps group members create guidelines for how they want to interact and communication with each other. The process of developing the agreement also gives the group a chance to practice collaboration and dialogue.
Mediation/Facilitated Conversation
Occasionally, a situation can benefit from a facilitated conversation between both people involved. This process is always voluntary for all participants. The Ombuds will begin with individual visits with both participants to determine if mediation/facilitation is the right approach.
Presentations
The Ombuds can meet with departments, divisions, and other faculty and/or staff groups to provide general information and answer questions about the services they provide.
Professional Development
The Ombuds can provide conflict management and related professional development for departments, divisions, and other faculty and/or staff groups. The Ombuds will meet with the group leader to understand the needs of the group and design a training that meets those needs.